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Return Policy

We want you to love your purchase! If you’re not completely happy, you may return or exchange your item within 30 days of receiving it. Returned items must be in their original condition — unworn, undamaged, and including all packaging (gift boxes, pouches, etc.). We’re unable to accept returns that don’t meet these requirements.For more details, Email - reigncocollective@gmail.com

New to Reign Co Collective?

Questions about our products or company? Don't worry about a thing — we've got you. If you need any extra assistance, you can contact our Support Team via email at reigncocollective@gmail.com, or browse through the FAQs below.

How long does it take to get my order?

We aim to process and dispatch orders as quickly as possible. Orders are typically processed within 1–3 business days. Once your order has been shipped, delivery times will depend on your selected shipping method and destination.

You will receive tracking information once your order has been dispatched so you can follow its journey to you.

Do you offer a warranty or guarantee on your jewellery?

Yes! We stand behind the quality of our jewellery. Our pieces are made with care and designed for everyday wear. If you experience an issue with your order, please contact us at reigncocollective@gmail.com with your order details and a description of the issue, and our Support Team will be happy to assist you.

Can I bathe, shower, swim and sweat while wearing my jewellery?
Jewellery care

Even though your jewellery is high-quality and made for everyday wear, a little care keeps it looking luxury-new for much longer.

Our pieces are waterproof, hypoallergenic and tarnish-resistant, but they should still be treated with care to maintain their beautiful finish.

Yes, It's Waterproof — But Still Treat It Like Luxury

Your pieces can handle water, but where possible:

  • Avoid chlorine pools and salt water
  • Try not to expose your jewellery to soaps, shampoos and body wash daily
  • Pat your jewellery dry after contact with water

Think: water-safe, not water-abuse.

Hypoallergenic = Skin-Friendly

Our jewellery is designed to be skin-friendly, but regular care will help keep your pieces looking and feeling their best.

  • Wipe your jewellery after wearing it to remove oils and sweat
  • Avoid product build-up from lotions and perfumes
  • Keep your pieces clean to help maintain their shine

Tarnish-Resistant Doesn't Mean Zero Maintenance

Your jewellery is designed to resist fading and tarnishing, but to keep that rich gold glow:

  • Store your pieces in a dry pouch or jewellery box
  • Avoid tossing pieces together to prevent scratches
  • Keep your jewellery away from humidity when not being worn

Quick Cleaning Routine

  • Use a soft cloth — never rough materials
  • Gently wipe your jewellery after wearing it
  • For a deeper clean, use lukewarm water and mild soap, then dry immediately

Everyday Wear Tips

  • Put your jewellery on last when getting ready
  • Remove it during gym sessions or heavy sweating when possible
  • Rotate your pieces to keep them looking fresh

Our pieces are waterproof, hypoallergenic and tarnish-resistant — designed for everyday elegance.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can use the tracking link provided to follow your order's progress.

If you have not received your tracking information or need help with your order, please contact us at reigncocollective@gmail.com and our Support Team will be happy to assist you.